SHIPPING

All orders will receive a tracking number via email when your order is shipped.  We offer different shipping services; and encourage you to purchase delivery confirmation, so that your package is protected and insured by the shipping carrier insurance. 

Pellegrino Printers does everything they can to ensure a safe and detailed shipment, however, once it is given to one of the major shipping companies, we have limited liability for each package.

LOST PACKAGE

We offer different types of shipping options. We suggest you use the signature confirmations to assure that your package arrives smoothly. If a package is deemed by you, the customer, to be lost or stolen, we will help you on our end to track said package. 

Within 14 days of your order being placed, you should have your order in your hand (orders over 100 pc might be an exception)  If not, please email orders@pellegrinoprinters.com with your order number.  We will get back to you with our findings of shipment and tracking information.

If we find in our research that the delivery carrier shows that the package states it was delivered, here is some info to help you:

USPS – UNITED STATED POST OFFICE

Start by contacting link below to track missing package.

https://www.usps.com/help/missing-mail.htm

UPS

Tracking a lost package

https://www.ups.com/gb/en/help-center/sri/los-dam.page

What to do if UPS Tracking says your package was delivered, but you don’t you’re your package?

From UPS website:

When the UPS driver completes delivery, the tracking status and delivery notice (UPS info notice) should indicate where the driver left your package. Shipments that do not require a signature should be left in a safe place at the driver’s discretion.  This includes the front porch, side door, back porch, or garage area.

If the tracking status indicates that your driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor’s house or leasing office).

Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.

If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.

Do you need to submit a UPS Claim?

https://www.ups.com/us/en/help-center/claims-support.page